:root {
  /* Premium Exchanger brand palette */
  --bg: #11182c;
  --panel: #171f38;
  --panel-2: #1e2842;
  --border: #2c3757;
  --text: #ffffff;
  --text-dim: #98a2c0;
  --accent: #4d7bf1;
  --accent-light: #7b9df5;
  --great: #3fb950;
  --average: #d9a441;
  --poor: #e5534b;
  --unrated: #4b5262;
  --manual: #a479f2;
  font-family: "Geologica", -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif;
}

* { box-sizing: border-box; }

body {
  background: var(--bg);
  color: var(--text);
  margin: 0;
  padding: 0 0 4rem;
}

.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 1.1rem 2rem;
  border-bottom: 1px solid var(--border);
  background: linear-gradient(180deg, var(--panel) 0%, var(--bg) 100%);
}
.topbar-right { display: flex; align-items: center; gap: 1rem; }
.fetched-at { color: var(--text-dim); font-size: 0.85rem; }

.brand { display: flex; align-items: center; gap: 0.75rem; }
.brand-icon { flex: none; display: block; }
.brand-text { display: flex; flex-direction: column; line-height: 1.15; }
.brand-word {
  font-size: 1.25rem;
  font-weight: 600;
  letter-spacing: 0.01em;
  color: var(--text);
}
.brand-word-light { font-weight: 400; color: var(--accent-light); }
.brand-sub { font-size: 0.78rem; color: var(--text-dim); margin-top: 0.15rem; }

.login-main {
  max-width: 360px;
  margin: 12vh auto 0;
  padding: 0 1.5rem;
}
.login-form {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 1.75rem;
  display: flex;
  flex-direction: column;
  gap: 1rem;
}
.login-brand { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 0.5rem; margin-bottom: 1.5rem; }
.login-brand-word { font-size: 1.4rem; }
.login-form label { display: flex; flex-direction: column; gap: 0.35rem; font-size: 0.85rem; color: var(--text-dim); }
.login-form input {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.55rem 0.7rem;
  font-size: 0.95rem;
}
.login-form button {
  background: var(--accent);
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 0.6rem 1rem;
  font-size: 0.95rem;
  cursor: pointer;
  margin-top: 0.25rem;
}

main { max-width: 1100px; margin: 0 auto; padding: 1.5rem 2rem; }

.week-picker {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-bottom: 0.5rem;
}
.nav-btn, .refresh-btn {
  color: var(--text);
  background: var(--panel-2);
  border: 1px solid var(--border);
  padding: 0.4rem 0.8rem;
  border-radius: 6px;
  text-decoration: none;
  font-size: 0.9rem;
  white-space: nowrap;
}
.nav-btn:hover, .refresh-btn:hover { border-color: var(--accent); }
.week-select-form select {
  background: var(--panel-2);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 0.4rem 0.6rem;
  min-width: 260px;
}
.week-range { color: var(--text-dim); margin-bottom: 1.5rem; font-size: 0.9rem; }

.alert { padding: 1rem; border-radius: 8px; margin: 1rem 0; }
.alert-error { background: rgba(229,83,75,0.12); border: 1px solid var(--poor); color: #ffb4af; }

.cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
  margin-bottom: 1.5rem;
}
.card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 1rem 1.25rem;
}
.card-warn { border-color: var(--average); }
.card-sla-pending { display: flex; flex-direction: column; gap: 0.5rem; justify-content: center; }
.card-value { font-size: 1.8rem; font-weight: 600; }
.card-label { color: var(--text-dim); font-size: 0.85rem; margin-top: 0.25rem; }
.card-sub { color: var(--text-dim); font-size: 0.75rem; margin-top: 0.4rem; line-height: 1.4; }

.rating-bar-wrap { margin-bottom: 2rem; }
.rating-bar {
  display: flex;
  height: 14px;
  border-radius: 7px;
  overflow: hidden;
  background: var(--panel-2);
  border: 1px solid var(--border);
}
.seg-great { background: var(--great); }
.seg-average { background: var(--average); }
.seg-poor { background: var(--poor); }
.seg-unrated { background: var(--unrated); }
.rating-legend { display: flex; gap: 1.25rem; margin-top: 0.6rem; font-size: 0.85rem; color: var(--text-dim); flex-wrap: wrap; }
.dot { display: inline-block; width: 9px; height: 9px; border-radius: 50%; margin-right: 0.4rem; }

h2 { font-size: 1.05rem; margin: 2rem 0 0.75rem; }
.hint { color: var(--text-dim); font-size: 0.85rem; margin-top: 0; }
.empty { color: var(--text-dim); font-size: 0.9rem; }

.tickets-table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
.tickets-table th, .tickets-table td {
  text-align: left;
  padding: 0.55rem 0.6rem;
  border-bottom: 1px solid var(--border);
}
.tickets-table th { color: var(--text-dim); font-weight: 500; font-size: 0.8rem; text-transform: uppercase; letter-spacing: 0.02em; }
.tickets-table a { color: var(--accent); text-decoration: none; }
.tickets-table a:hover { text-decoration: underline; }

.badge { display: inline-block; padding: 0.15rem 0.55rem; border-radius: 999px; font-size: 0.78rem; margin: 0.1rem 0.2rem 0.1rem 0; }
.hint-inline { color: var(--text-dim); font-size: 0.78rem; }
.alert-error-inline { color: #ffb4af; font-size: 0.85rem; }

.dismissed-list { margin-top: 0.75rem; color: var(--text-dim); font-size: 0.85rem; }
.dismissed-list summary { cursor: pointer; }
.dismissed-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 0.75rem;
  padding: 0.4rem 0;
  border-bottom: 1px solid var(--border);
}

.period-form { display: flex; align-items: center; gap: 0.75rem; flex-wrap: wrap; }
.period-form label { display: flex; align-items: center; gap: 0.4rem; font-size: 0.85rem; color: var(--text-dim); }
.period-form select {
  background: var(--panel-2);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 0.4rem 0.6rem;
}

.stats-chart-wrap {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 1rem;
  margin: 1.5rem 0;
  overflow-x: auto;
}
.stats-chart { width: 100%; min-width: 480px; height: 240px; display: block; }
.chart-bar { fill: var(--accent); }
.chart-bar-error { fill: var(--poor); }
.chart-bar-rating { fill: var(--poor); }
.chart-bar-sla { fill: var(--average); }
.chart-bar-manual { fill: var(--manual); }
.chart-value { fill: var(--text); font-size: 11px; }
.chart-value-sm { font-size: 9px; }
.chart-value-rating { fill: var(--poor); }
.chart-value-sla { fill: var(--average); }
.chart-value-manual { fill: var(--manual); }
.chart-label { fill: var(--text-dim); font-size: 11px; }

.trend-chart { width: 100%; min-width: 480px; height: 160px; display: block; }
.stats-chart-sm { width: 100%; min-width: 480px; height: 160px; display: block; }
.trend-line { fill: none; stroke-width: 2; }
.trend-line.trend-a { stroke: var(--average); }
.trend-line.trend-b { stroke: var(--poor); }
.trend-dot.trend-a { fill: var(--average); }
.trend-dot.trend-b { fill: var(--poor); }
.trend-grid { stroke: var(--border); stroke-width: 1; stroke-dasharray: 3 3; }
.chart-divider { stroke: var(--border); stroke-width: 1; opacity: 0.6; }
.trend-grid-label { fill: var(--text-dim); font-size: 10px; }
.trend-value { font-size: 10px; }
.trend-value.trend-a { fill: var(--average); }
.trend-value.trend-b { fill: var(--poor); }
.dot.trend-a { background: var(--average); }
.dot.trend-b { background: var(--poor); }
.trend-line.trend-c { stroke: var(--accent-light); }
.trend-line.trend-d { stroke: var(--great); }
.trend-dot.trend-c { fill: var(--accent-light); }
.trend-dot.trend-d { fill: var(--great); }
.trend-value.trend-c { fill: var(--accent-light); }
.trend-value.trend-d { fill: var(--great); }
.dot.trend-c { background: var(--accent-light); }
.dot.trend-d { background: var(--great); }
.trend-line.trend-e { stroke: var(--manual); }
.trend-dot.trend-e { fill: var(--manual); }
.trend-value.trend-e { fill: var(--manual); }
.dot.trend-e { background: var(--manual); }
.badge-great { background: rgba(63,185,80,0.15); color: var(--great); }
.badge-average { background: rgba(217,164,65,0.15); color: var(--average); }
.badge-poor { background: rgba(229,83,75,0.15); color: var(--poor); }

.small-btn {
  background: var(--panel-2);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 0.3rem 0.7rem;
  font-size: 0.8rem;
  cursor: pointer;
}
.small-btn:hover { border-color: var(--accent); }
.small-btn.danger:hover { border-color: var(--poor); color: #ffb4af; }
.inline-form { display: inline; }

.filter-bar { display: flex; gap: 0.5rem; flex-wrap: wrap; margin: 0.75rem 0; }
.filter-bar input, .filter-bar select {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.5rem 0.7rem;
  font-size: 0.9rem;
}
.filter-bar input { flex: 1; min-width: 220px; max-width: 360px; }

.flagged-section { margin-top: 1rem; }
.add-flag-form {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
  margin-bottom: 1.25rem;
}
.add-flag-form input {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.5rem 0.7rem;
  font-size: 0.9rem;
}
.add-flag-form input[name="note"] { flex: 1; min-width: 220px; }
.add-flag-form select.week-field {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.5rem 0.6rem;
  font-size: 0.85rem;
}
.week-tag {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text-dim);
  border-radius: 999px;
  padding: 0.1rem 0.55rem;
  font-size: 0.75rem;
}
.add-flag-form button, .status-form button {
  background: var(--accent);
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 0.5rem 1rem;
  font-size: 0.9rem;
  cursor: pointer;
}

.flagged-list { display: flex; flex-direction: column; gap: 0.9rem; }
.flagged-item {
  background: var(--panel);
  border: 1px solid var(--border);
  border-left: 3px solid var(--unrated);
  border-radius: 8px;
  padding: 0.9rem 1.1rem;
}
.flagged-item.status-open { border-left-color: var(--poor); }
.flagged-item.status-in_progress { border-left-color: var(--average); }
.flagged-item.status-resolved { border-left-color: var(--great); opacity: 0.75; }

.flagged-head { display: flex; align-items: center; gap: 0.6rem; flex-wrap: wrap; font-size: 0.9rem; }
.flagged-head .customer { color: var(--text-dim); }
.flagged-head .timestamp { margin-left: auto; color: var(--text-dim); font-size: 0.78rem; }
.status-badge.status-open { background: rgba(229,83,75,0.15); color: var(--poor); }
.status-badge.status-in_progress { background: rgba(217,164,65,0.15); color: var(--average); }
.status-badge.status-resolved { background: rgba(63,185,80,0.15); color: var(--great); }

.flagged-note { margin: 0.5rem 0; }

.history { color: var(--text-dim); font-size: 0.82rem; margin-bottom: 0.6rem; }
.history summary { cursor: pointer; }
.history ul { margin: 0.4rem 0 0; padding-left: 1.1rem; }

.status-form { display: flex; gap: 0.5rem; margin-top: 0.5rem; flex-wrap: wrap; }
.status-form select {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.35rem 0.5rem;
}
.status-form input[type="text"] {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.35rem 0.6rem;
  flex: 1;
  min-width: 180px;
}

.metric-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.15rem 0.55rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 500;
  white-space: nowrap;
}
.metric-badge.live { background: rgba(63,185,80,0.15); color: var(--great); }
.metric-badge.planned { background: rgba(152,162,192,0.1); color: var(--text-dim); border: 1px dashed var(--border); }

.card-badge-row { display: flex; justify-content: space-between; align-items: flex-start; gap: 0.5rem; }

.placeholder-section { margin-top: 2rem; }
.placeholder-card {
  background: var(--panel);
  border: 1px dashed var(--border);
  border-radius: 10px;
  padding: 1rem 1.25rem;
  opacity: 0.9;
}
.placeholder-card .card-label { color: var(--text-dim); font-size: 0.85rem; margin-top: 0.5rem; }
.placeholder-note { color: var(--text-dim); font-size: 0.78rem; margin-top: 0.5rem; line-height: 1.4; }

.qa-score-form {
  display: flex;
  gap: 0.6rem;
  flex-wrap: wrap;
  align-items: flex-end;
  margin-bottom: 1.25rem;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 1rem;
}
.qa-score-form label { display: flex; flex-direction: column; gap: 0.3rem; font-size: 0.78rem; color: var(--text-dim); }
.qa-score-form input, .qa-score-form select {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 6px;
  padding: 0.5rem 0.6rem;
  font-size: 0.88rem;
}
.qa-score-form input[name="chat_id"] { width: 110px; }
.qa-score-form input[name="agent_name"] { width: 160px; }
.qa-score-form select.score-field { width: 92px; }
.qa-score-form input[name="note"] { flex: 1; min-width: 180px; }
.qa-score-form button {
  background: var(--accent);
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 0.55rem 1.1rem;
  font-size: 0.9rem;
  cursor: pointer;
}
.qa-score-form button.small-btn {
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text);
}
.qa-edit-row .qa-score-form { margin-bottom: 0; }
.qa-edit-row > td { border-bottom: 1px solid var(--border); padding: 0.4rem 0 0.8rem; }